This program develops competence in delivering great customer service skills! Program outcomes and benefits include developing executives and managers to practice and deliver excellent customer service, getting better orientated to a customer service culture that creates great customer experiences, builds customer loyalty and retention!
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Our Services
Mastering Customer Service Excellence
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Winning Selling Skills for Business Success
Winning selling skills will provide participants with the knowledge, skills and tools needed to effectively close sales and successfully establish relationships with customers with key objectives of increasing new customer business and expanding the business of existing customers. This program will benefit participants who want to sharpen and build best practice selling skills to enable achievement of sales targets and quotas!
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Winning strategies in Marketing Planning
In today’s dynamic business and economic environment, it is important that Product Managers, Brand Managers and Product planners, ensure that marketing plans of their products and services are aligned well with the mission of their organizations, provide profitable competitive advantage and executable tactical solutions for the increase of business and sales growth for their products and services.
At the end of the program, participants will learn and be competent in key concepts of marketing planning that will enable achievement of companies’ business goals, build higher market shares of products and services, foster stronger customer loyalty and develop sustainable competitive advantage.
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The Power of Branding
The ability to develop strong brands in organisations is a key competence to help organisations differentiate their products and services against competitors, add customer value which enhances customer loyalty and delight, drive top line sales and ensure sustainable profitability.
This program will improve and develop Branding skills and ability among Brand Managers, Product Managers, Product Development Managers tasked with initiating and implementing a-cancel Brand plans for their product or services.
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Everything DiSC® assessment
DiSC® is a model of human behaviour that helps people understand “why they do what they do”!
DiSC Profiles are used globally by millions of business professionals, at all levels across an organisation, every year to improve communication and teamwork, build stronger relationships and create more productive workplaces.
Facilitate in house training sessions using Everything DiSC.
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Emotional Intelligence Assessment (SEI®)
The Six Seconds Emotional Intelligence Assessment (SEI®)is the complete solution for EQ measurement and development. This suite of well validated, effective tests measure EQ and equip people with a framework for putting emotional intelligence into action.
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Other Services
Marketing and customer satisfaction
Marketing strategy and implementation
Competitive Strategy and implementation
Customer analysis, retention and loyalty
Integrated Marketing Communications program
Customer segmentation, targeting and positioning
Strategic marketing analysis
Marketing strategy tools
Successful Brand Launch
Market research and discovering customer insights
Marketing mix management
Strategic marketing development program
The power of Branding
Mastering customer service excellence
Strategic Marketing Management
Superior Selling Skills Development Program